* FAQ
Frequently asked questions
Product questions first, then the general ones about your account, billing, and data. Can't find it here? The docs go deeper on setup.
* USING ONEBOOKING
Why is a time slot showing as unavailable?+
A slot disappears when it's outside the resource's or staff member's working hours, falls inside a break or date-specific time off, is within your configured minimum-notice window, overlaps an existing booking, or belongs to a branch/resource that's inactive. Check the resource or staff schedule in Settings first, then the specific date.
How do I share my booking page?+
Open "View booking page" from the dashboard header to get your booking-page URL (yourbrand.oneos.in/book/your-slug). Share it on your website, Google Business Profile, Instagram bio, or WhatsApp — or go to Settings → Integrations to embed it directly into a WordPress page or any site as an iframe.
Can I give staff limited access to the dashboard?+
Yes. Add teammates under Settings → Team and choose their role — Owner, Admin, or Staff. Staff accounts can be scoped to only the dashboard pages they need (e.g. Bookings + Calendar), and a page can be further restricted to create-only so they can't edit or delete existing records.
What does "zero commission" actually mean?+
OneBooking never takes a cut of your bookings or payments. Your plan is a flat fee (Free, or a fixed ₹/month on Team, Business, or Enterprise) regardless of how many bookings you take or how much you collect — unlike marketplace apps that charge a percentage per booking.
Do you store my customers' card details?+
No. Online payments run through Razorpay's own checkout, and OneBooking never sees or stores card numbers — only the payment status and amount are recorded against the booking.
Can I run more than one branch or location?+
Yes — multi-branch scheduling is built in. Add each location under Settings → Branches, assign staff and services to the right branch, and the calendar keeps every branch's availability separate but visible from one dashboard.
* ACCOUNT, BILLING & DATA
Do I need a separate login for other OneOS products?+
No. OneBooking shares a single sign-on session with every product on oneos.in (OneOS Hub, Content.AI, Growth, Optin, Proof, Shop, Forms, Bot). Sign in once on any OneOS product and OneBooking recognizes that session automatically.
How do I upgrade my plan?+
Settings → Billing shows the Free, Team, Business, and Enterprise plans with monthly/yearly pricing. Live checkout isn't open yet, so clicking Upgrade currently shows a "Coming soon" message instead of charging you. Email support@pixelperfect.co.in in the meantime and we'll help you get set up sooner.
What data does OneBooking share with other OneOS products?+
Only your login session is shared. Your bookings, staff, branches, customers, and payment records live in OneBooking's own workspace and aren't shared with other OneOS products beyond that shared sign-in.
Is my data backed up and encrypted?+
Yes — see the Security page for details on encryption in transit and at rest, infrastructure, and payment handling.
What happens to my data if I stop using OneBooking?+
Your workspace data stays in your account under our Privacy Policy. To request an export or deletion, email support@pixelperfect.co.in.
How do I contact support?+
Email support@pixelperfect.co.in with your business name, booking-page link, and the affected date or customer where relevant — that's usually enough for us to look into it directly.
Didn't answer it?
Email us directly, or read the security and setup docs.